Knowledge
Management
Turning information into knowledge people can find, trust, understand, and use.
- Architecture
- Governance
- Search & findability
- Zendesk
Knowledge • AI • Operations
Creating Clarity
from Complexity.
I build systems that make complicated work clearer, easier to use, and built to last.
Understand the system.
Create structure.
Make it useful.
18+
Years leading systems, teams & change
800+
Policies & procedures governed
~80K
Knowledge views each month
~4,000
Employees supported
What I bring
Four disciplines.
One point of view.
The work changes. The underlying pattern doesn’t: understand what matters, create structure, and build something people can actually use.
Knowledge
AI
Enablement
Using AI to reduce cognitive overhead and improve real work—not simply because it is fashionable.
- Adoption
- Workflow design
- Knowledge + AI
- Governance
Process
Improvement
Finding unnecessary complexity, understanding why it exists, and designing a better way forward.
- Operational design
- Controls
- Automation
- Continuous improvement
Operations &
Leadership
Creating clarity across teams, priorities, systems, and change.
- Program execution
- Team leadership
- Change
- Alignment
Selected work
Solutions,
made real.
Evidence of a consistent approach across knowledge, operations, technology, and financial controls.
Building an enterprise knowledge platform.
From an overloaded content repository to a searchable Zendesk ecosystem supporting approximately 4,000 employees.
~80Kmonthly article views
View case study
Resolving 12,000 legacy account exceptions—safely.
Reporting, decision criteria, customer safeguards, and a sustainable handoff for a long-running account cleanup.
12Klines addressed
View case study
Replacing fax infrastructure without making work harder.
A digital workflow that preserved the familiar frontline experience while modernizing everything behind it.
~$250Ksaved annually
View case study
Creating accountability where reporting had a blind spot.
Permission design and leadership verification that preserved service needs while improving financial control.
$1M+saved annually
View case study
Exploring AI as part of the operating system.
Connecting organizational context, task tracking, and dashboards so AI can surface what matters and reduce what falls through the cracks.
Activework in progress
View case study
Point of view
Complicated work
should still make sense.
Processes accumulate exceptions. Knowledge fragments. Time gets scarce. People shouldn’t have to untangle the system just to do the work. I simplify what has become confusing, create structure where it’s missing, and build tools that carry more of the burden—so people can focus on what matters.
- Understand the problem
- Create structure
- Simplify the experience
- Make it sustainable
Beyond the résumé
Milwaukee, Wisconsin
Creating solutions is what I do.
Helping people is why I do it.
At my core, I’m a helper. I inherited much of that instinct from my mother, whose example continues to shape how I show up for people and my community. It influences how I lead, how I build, and how I approach difficult work.
I’m a strategic thinker, a lifelong technologist, and someone energized by possibility. I love exploring what new tools can do—but people give the work its purpose. The best systems do more than function well; they make someone’s life clearer, easier, or more hopeful.
Listen first.
Imagine better.
Build what helps.
In the community
Building where I live.
Community work is another expression of the same belief: listen to what people need, imagine what could be stronger, and help build the structure to move it forward.
Vice President
West Allis Community Impact Partnership and Foundation
Strengthening the organization’s technical and communications foundation while supporting community-driven philanthropy, civic engagement, and recognition of local service.
Founder & Communications Lead West Allis Resources for Independence, Stability, and Equity — WA-RISEHelping turn community conversations about homelessness into an organized coalition, a public presence, and coordinated support for neighbors experiencing housing instability.
Let’s connect
Have a complicated
problem worth solving?
Whether you’re hiring, building, collaborating, or simply comparing notes, I’m always open to thoughtful conversations about knowledge, AI, operations, and better ways of working.
Send a message
Or connect directly
LinkedInProfessional profile Emailhello@christopherstenner.com
Schedule a conversationCal.com can join this space later